Customer information
Shipping &
Delivery
1. Production time
Every MERCHIX item is printed or embroidered after your order is placed. Production takes 2 to 5 business days before an order is dispatched. This is separate from, and additional to, the delivery times below.
Orders containing several items may be produced at different facilities and can arrive in more than one parcel, at no extra cost to you.
2. Delivery times and cost
Times are counted in business days from dispatch, not from the date of order. All prices are in US dollars.
| Destination | Delivery after dispatch | Cost |
|---|---|---|
| United States | 3–7 business days | $4.95 |
| United States, orders over $75 | 3–7 business days | Free |
| Canada | 5–10 business days | $9.95 |
| United Kingdom & Europe | 4–9 business days | $7.95 |
| UK & Europe, orders over $95 | 4–9 business days | Free |
| Australia & New Zealand | 8–16 business days | $14.95 |
| Rest of world | 8–20 business days | $14.95 |
Shipping cost is calculated and displayed before you pay. It is never added afterwards.
3. Where orders ship from
Orders are routed to the production facility closest to the delivery address. Addresses in North America are produced and shipped within North America; addresses in the UK and Europe are produced and shipped within Europe. This keeps delivery times shorter and generally avoids import charges.
4. Tracking
You receive a dispatch email with a tracking number as soon as your order leaves the facility. Tracking can take up to 24 hours to show its first scan. If tracking has not updated 5 business days after dispatch, email us and we will open an enquiry with the carrier.
5. Customs, duties and import taxes
For destinations outside North America and Europe, your country may charge import duty, VAT or a customs handling fee on delivery. These charges are set by your government, are not collected by us, and are payable by you. We cannot predict the amount and we do not mark parcels as gifts or understate their value.
6. Addresses
Please check your delivery address carefully. We can amend an address only before production begins — usually within a few hours of ordering. Once an item is in production the address is locked.
If a parcel is returned to the facility because the address was incorrect or incomplete, we will contact you and can re-ship it once the correct address is confirmed. A second shipping charge applies. If a parcel is returned because it went unclaimed, the same applies.
7. Lost, delayed or damaged parcels
- Delayed: if your order has not arrived 10 business days past the top of its delivery window, contact us and we will investigate with the carrier.
- Lost: if the carrier confirms a parcel is lost, we replace the order at our cost or refund it in full, whichever you prefer.
- Damaged in transit: send us photographs of the item and the packaging within 30 days of delivery and we will replace or refund it at our cost.
Claims must be raised within 30 days of the expected delivery date.
8. Restrictions
We ship to most countries but cannot ship to territories subject to applicable trade sanctions, or to addresses that carriers will not service. If we cannot ship to your address, we will tell you and refund your order in full.
9. Contact
MERCHIX LLC
30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: contact@merchixllc.com
Support hours: Monday–Friday, 09:00–18:00 (UTC)